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Shipping & Returns
If you have a question regarding the Delivery of your item, it is most likely you will find an answer here. For any doubts, visit our FAQ page. If you are still in doubt, please contact us.
OUR SATISFACTION GUARANTEE
PRODUCT QUALITY
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Just received your gift but found out that something is wrong?
We guarantee our products to be free of manufacturing errors or product defects. If there is a defect in your item, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalised items cannot be accepted for return, unless there is a manufacturing error or product defect. YOU MUST BE AWARE THAT IF THE QUALITY OF THE PHOTO SUPPLIED BY YOU IS POOR THEN THE QUALITY OF THE PRINT WILL ALSO BE POOR and we are not responsible for such defects.

All such contacts must be made within 2 days of receipt of parcel by sending an email to with your order ID mentioned. If you do not notify any discrepancies immediately, we can still help you with your order at our discretion. If you made an error when placing your order, unfortunately we are unable to replace or refund. You must read our full Delivery Information and Returns & Refunds Information below for more details.
SHIPPING GUARANTEE
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What if my item doesn't arrive? What if the item is lost in transit? What if the item arrives but is damaged in transit?
Don't worry, we will have another item sent to you at no extra cost to you whatsoever. We guarantee that your order will arrive at your delivery address intact. If the item is damaged or if the item is lost in transit, we will have a replacement sent out to you at no extra cost to you. You must stick to our terms and conditions which states that all such complaints should be lodged within 2 days of receipt of parcel in case of damaged goods by sending an email to with your order ID mentioned. If the parcel doesn't arrive within the specified timeframes, contact us ASAP so we can have a replacement sent to you.

You must be aware that many of our parcels may require a signature on delivery. So if you are not at home to receive the item it may be lodged at your local post office. Failure to collect the item may result in the parcel being sent back to us. In this case you must pay again for shipping. If there is a delay in delivery of the item we will not cancel your order or refund your money. However, for Priority Delivery items alone, if there is a problem at our end (excluding postal delays), due to which we are unable to deliver within the specified time for metro areas, we will refund the additional priority delivery charges. All these are personalised items, so no one else will buy your item! You must read our full Delivery Information and Returns & Refunds Information below for more details. If your address is incorrect or not provided in full (especially in cases where its a business/commercial address) you must pay for re-shipping the item. So please ensure that you provide the correct address in full.
Delivery Information
Delivery prices & time and Shipping Conditions
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We are not responsible for any unexpected shipping delays.

We personalise and custom create every order for you. So please order your gifts in advance and within the cut off dates for every occasion. Within any of the below departments, it is the same flat shipping price for unlimited number of items.
WHAT ARE THE ITEMS IN DIFFERENT STORES? - Each product page will display the store it belongs to in the section for Turnaround Time & Shipping
SHIPPING DETAILS
Department Shipping Cost Turnaround Time
STORE A $11.95 3 weeks
STORE B $9.95 3 weeks
STORE C $11.95 3 weeks
Engraved Items $14.95 3 weeks
Artworks & Canvas $14.95 3 weeks

* YOU MUST READ AND AGREE TO OUR SHIPPING CONDITIONS BELOW PRIOR TO PURCHASE.

  • All delivery information is subject to stock availability.
  • If delivery takes longer in certain circumstances, we will not cancel your order or refund your money. These are personalised items and are unique to each customer.
  • If your shipping address is a business/commercial address we will not take responsibility for lost parcels, or delayed delivery. So we recommend that you inform your front office beforehand.
  • For most items we use Australia Post for delivery. Delivery may take longer than specified for few remote/rural areas. We will not refund your money if there are such delays.
  • Some items are shipped from overseas through EMS (Australia Post) or DHL Express or equivalent carrier. All such parcels will have tracking numbers.
  • For most items, you must sign for your parcel when delivered. If no one is available, it will be lodged at your local post office or with the Courier Carrier and you must arrange for collection. We are not responsible for such delays.
  • The turnaround time mentioned is the total time (business days) to deliver your order after you have finalised payment and CORRECT personalisation options. This does not include the time waiting for your payment, photo or seeking any clarification from you. So please make sure you review your order before confirming.
  • For hand drawn sketches, there will be a processing time in addition to the shipping time which will vary for each artwork. The turnaround times will also vary based on the time taken to seek your approval of the preview. So please allow sufficient time when you order artworks as gifts.
  • Very large quantity bulk orders may incur additional shipping costs. In this we suggest you check with us first - failing which, after you place the order, we will contact you to discuss the options with our best possible shipping quotes.
Delivery Deadline - I want my gift before a certain date
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If you wish to receive your order for a specific occasion, please mention this at checkout. We will try to have the order arrive by the date but we cannot guarantee this everytime. So please place your order well in advance.
Will you deliver directly to my recipient?
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Yes. Change the shipping address in the checkout process to deliver at any address within Australia. International delivery is available for some items on request.
Returns and Refunds Information
What should I know before I purchase any item?
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YOU MUST READ AND AGREE TO OUR SHIPPING CONDITIONS, WEBSITE TERMS & CONDITIONS, REFUND POLICY PRIOR TO PURCHASE.
Guarantee Information
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We guarantee our personalised products to be free of manufacturing errors or product defects. If there is a defect in your item, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalised items cannot be accepted for return, unless there is a manufacturing error or product defect. All such requests must be made within 2 days of receipt of parcel by sending an email to with your order ID mentioned.
I made a mistake, when ordering. Can I make changes to my order, cancel or request a refund for my order?
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Please review your personalisation information before submitting your order. Check spelling, dates, names and other options carefully. You are welcome to email us at if you have questions about personalisation, before placing your order. We are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
I received my parcel today. Something is wrong with my order.
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When you receive the package and find something wrong with your order, you must contact us within 2 days of receiving it by sending an email to with your order ID mentioned. If you do not notify any discrepancies immediately, we can still help you with your order at our discretion.
My order didn't arrive within the specified delivery times. Will you refund my money?
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Read our shipping conditions for full details. But to be brief, NO. We will not cancel your order or refund your money. However, for Priority Delivery items alone, if there is a problem at our end (excluding postal delays), due to which we are unable to deliver within the specified time for metro areas, we will refund the additional priority delivery charges. All these are personalised items, so no one else will buy your item!
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