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Privacy Notice
Hearts Want (www.violetindigo.com.au) recognises that you may be concerned about our collection, use, and disclosure of your personally identifiable information when you use the Web Site. Accordingly we have implemented this Privacy Policy (“Policy”) which describes our practices regarding the collection and use of information through our website, located at www.violetindigo.com.au and www.violetindigo.com.au (the “Web site”, the “Site”). By using the Site or obtaining any product or service through this Site, you agree to the collection and use of information as set forth in this Policy.

Your Personally Identifiable Information Collected by Hearts Want
In order to place an order with Hearts Want, you must register for an account. We maintain your registration information and order history on our servers. Our registration form may require you to give us certain information such as your first and last name, email address, date of birth, and postcode. Hearts Want will also collect other information you volunteer to us through use of our service that can identify you as a specific individual. If you place an order for goods, you may be required to enter billing and shipping address, and/or other contact information.

We do not process or store any credit card details in our servers. Credit card details are obtained and processed by Direct Payment Solutions Ltd (DPS), which is a leading payment solutions provider since 1997 for major businesses and large corporations in Australia & New Zealand. For further information refer to www.paymentexpress.com.au . If you wish to do so you can make your payment through PayPal.

Reviews of gifts will display first and last name of those users who have posted such reviews. Hearts Want also may use your personally identifiable information to “pre-populate” forms that are used by the Site to facilitate transactions with us. We use your IP address to help diagnose problems with our server, to administer our Web site, and to collect demographic information for internal purposes. Hearts Want strives to optimize your shopping experience by ensuring our Site's ease of use, keeping track of your shopping cart and storing your current session information. This is achieved by placing cookies on your computer.

Gift Recipients' Personally Identifiable Information Added by Users
When placing an order for a gift, you may be required to enter some personal information of the gift recipient such as the gift recipient's name, birth date, gender, and their relationship to the user. As such, any user should obtain the consent of other individuals prior to entering their information on the Site. Hearts Want respects the privacy of the gift recipients entered into our system and will not share any personal information of gift recipients with third parties other than for the purposes enumerated under ’When We May Disclose Your Information’ below.

Gift Reminders
Hearts Want allows a user who has registered with the Site to add and maintain gift reminders for important occasions like birthdays and anniversaries. Hearts Want will use the information gathered through these reminders only to remind the registered user that a friend or family member's birthday or any other occasion is coming up soon. Hearts Want will not share this information with any third party unless required by law, court order or to technically operate the Site.

Business Partners
Hearts Want works with third-party suppliers, merchants and other companies with whom we do business ("Business Partners").
To fulfill your order we might share your information with our partners (for example to fulfill engraving).

Security
This site has industry standard security measures in place to protect the loss, misuse and integrity of the information under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. You provide all such information at your own risk. Although we make good faith efforts to store the information collected by the Hearts Want service in a secure operating environment that is not available to the public, we cannot guarantee complete security. Sensitive payment information such as credit card details is NEVER stored in our server. We employ up to 256-bit encryption technology in all areas of the site, which require you to provide personal information.

Email Newsletter Subscription
The "Newsletter" page collects information for customers/visitors willing to receive occasional emails about special discounts and/or new product announcements. All our newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe.

Opt-Out/Deactivate
If you are a registered user, you may decide not to receive any communication from Hearts Want or decide not to use our service. You may edit your registration information from your My Account page. You can uncheck the box related to sending communications to you via email. If you wish to delete your account, you may do so by sending an email to us through our Contact Us page.

Other Web Sites; Links

The Site may contain links to other Web sites and is not responsible for the privacy practices or the content of such Web sites.


When We May Disclose Your Information

Hearts Want may disclose your personal information or gift recipient information in order to complete a transaction such as the fulfillment of an order or purchase placed by you. We may also release your personal information under the following circumstances:
  • Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;

  • Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

  • To appropriate persons, where your communication suggests possible harm to others

Changes to this Policy
Hearts Want reserves the right to amend this privacy policy at its sole discretion. If we make any substantive changes to the policy in the future with regard to how we use your information, the changes will be posted on the site in this location, and the date of the changes will be noted on the Web site. Your continued use of the site after the changes are posted constitutes your agreement to the changes with regard to information collected in the past and in the future from you. If you do not agree to the changes, you may opt-out as described above.

Contacting the Web Site
We strive to do everything we can to protect the privacy of our users. Please feel free to share any comments and concerns with us. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Hearts Want
Suite 81, 1b/47 Park Road
Milton, Qld - 4064


Email: [email protected]

Policy last revised on: March 1, 2014

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